Refund Policy
Last updated: June 2026
1. All sales are final
AetherX sells digital products (game keys, points, gift cards and similar codes) that are delivered instantly and cannot be returned once revealed. For this reason all sales are final and no refunds are guaranteed.
2. Delivery confirms the sale
An order is considered fulfilled the moment a code, key or account is delivered to your email and account dashboard. Once a code has been shown to you, it is treated as used and is not eligible for a refund.
3. Discretionary resolution
Refunds, replacements or store credit are issued solely at the discretion of AetherX management on a case-by-case basis. Nothing in this policy creates a right to a refund. Where we do choose to make it right, our preferred remedy is a replacement code or store credit.
4. When we will look into it
If a delivered code is invalid, already redeemed, or a fully-paid order was never delivered, contact support within 7 days of purchase with your order number. We will verify the issue against our records and, where we find it justified, replace the item or credit your account.
5. What is not covered
We cannot refund mistaken purchases (wrong product, region or platform), codes that were redeemed or shared, buyer's remorse, or issues caused by incorrect account/email details you provided. Region and platform compatibility is your responsibility to check before buying.
6. Cryptocurrency payments
Payments are made in cryptocurrency via our payment provider (Cryptomus). Where a discretionary refund is approved, it is normally issued as store credit; on-chain refunds, if any, are sent to the originating wallet and exclude network and processing fees.
7. Our commitment
No refund guarantee does not mean no support. We genuinely strive to give the best support possible — if something goes wrong with an order, reach out and we will do our best to make it right.
Need help with an order? Reach us at support@aetherxservices.com or open a ticket from your account.